Shipping & Returns
Shipping Policy
We offer the following shipping methods for the delivery of our products:​
2. Shipping Areas
We currently deliver to [list of locations/cities] within Australia. If your delivery address is outside our designated areas, please contact our customer support for assistance.
3. Order Processing Time
Orders are typically processed within [X] business days of being placed. Please note that processing times may vary during peak periods or holidays.
4. Delivery Time
a. Standard Shipping: Estimated delivery time for standard shipping is 7 business days.
b. Express Shipping: If you choose express shipping, your order is expected to arrive within 3 business days.
5. Shipping Charges
Shipping charges are calculated based on the selected shipping method and the delivery address. The exact shipping cost will be displayed during the checkout process.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order by visiting the on our website.
Return & Exchange Policy
1. Returns and Exchanges
a. We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us within [X] days of receiving your items to initiate a return or exchange.
b. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received.
2. Return Process
a. Contact our customer support team at [customer support email/phone] to request a return authorization.
b. Pack the items securely and include a copy of the original packing slip or order confirmation.
c. Ship the package to the address provided by our customer support team.
3. Refunds
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [X] business days.
4. Exchanges
a. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
5. Return Shipping Costs
a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.
7. Non-Returnable Items
Certain items, such as perishable goods, are non-returnable. Please refer to our [link to non-returnable items] for a list of items that cannot be returned.
8. Contact Information
If you have any questions or concerns about our return and exchange policy, please contact our customer support team at [customer support email/phone].